Frequently Asked Questions
sixe6's answers to all your questions in one place
From opening an account to withdrawing money with bKash — find detailed answers to the most common questions from Bangladeshi players all in one place.
Making your experience at sixe6 as smooth as possible is our goal. In the FAQ section below you will find all the important information about account registration, deposits and withdrawals via bKash and Nagad, rules for cricket betting and slots, welcome bonus terms, and safe gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
Common questions about accounts
The most frequently asked questions from new members are collected here.
To open an account at sixe6, you need an active mobile number, a valid email address, and your full name. During registration you will need to create a strong password and confirm your age. Please note that you must be at least 21 years old to open an account at sixe6.
No, under sixe6 rules each player may hold only one account. If multiple accounts are created, they will be cancelled and any related bonuses may be forfeited. If you have trouble logging in to your existing account, contact our live chat support directly.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and a recovery link or OTP will be sent to you. Use it to set a new password. The whole process usually takes just a few minutes. If you have any trouble, our 24/7 support team is ready to help.
sixe6 may require identity verification when needed to ensure a safe and fair environment. A photo of your national ID card or passport may be requested before large withdrawals or for security purposes. This information is kept completely secure and confidential and is used solely for verification.
Absolutely. The sixe6 website is fully mobile-friendly. It works easily from any Android or iOS browser. You can open an account, log in, and play games directly from your browser without downloading a separate app.
Deposits and Withdrawals
Detailed questions about payments
Answers to all questions about transactions using bKash, Nagad, Rocket, and Upay.
sixe6 currently supports deposits and withdrawals through bKash, Nagad, Rocket, and Upay. These four methods are the most popular in Bangladesh and work securely on sixe6. The minimum deposit amount and processing time are the same for each method.
The minimum deposit amount across all payment methods at sixe6 is ৳500. Whether you deposit via bKash, Nagad, Rocket, or Upay, the minimum is ৳500 in every case. There is no maximum limit, though large amounts may be subject to a security check.
Money deposited via bKash usually appears in your sixe6 account within a few minutes. The same speed applies for Nagad, Rocket, and Upay. If there is a delay for any reason, contact live chat with your transaction ID and our support team will resolve it quickly.
The minimum withdrawal amount is ৳1,000. Approved withdrawals generally reach your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours. There may be a slight delay during peak hours or special circumstances, but this is the maximum timeframe.
sixe6 does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees. Check the relevant service's app or website for details on those fees.
If your money has been deducted but has not been added to your account, do not worry. Contact sixe6 live chat with your transaction ID and a screenshot. Our support team will investigate and resolve the issue promptly. If you prefer to email, send it to [email protected].
Games and How to Play
Specific questions about games
Information on cricket betting, slots, live casino, and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches at sixe6, you first need sufficient balance in your account. Go to the cricket section, select an ongoing or upcoming BPL match, place your bet on a team or various match events, and confirm. Both pre-match and live betting are available.
Yes, sixe6 offers in-play or live betting. You can watch real-time odds and place bets during T20, IPL, BPL, and other international cricket matches while the match is in progress. Odds change every moment in live betting, so quick decisions are important.
sixe6 offers slots from world-class game providers including Pragmatic Play, PG Soft, and JILI. Games from these providers are regularly tested and certified by third-party auditors. sixe6 ensures complete fair play and no form of cheating or bias is tolerated.
RTP (Return to Player) is the percentage of total bets that a game returns to players over the long term. It is a theoretical average — wins and losses in a single session do not depend on the RTP. A higher RTP means a greater chance of returns over the long term, but it is not a guarantee of winning.
No, all sixe6 games can be played directly from a mobile browser — no separate app download is needed. The site works fully on Chrome, Firefox, or any modern mobile browser. The experience is just as smooth and fast as on desktop.
Aviator is a crash game developed by Spribe. In each round, a plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes — otherwise you lose your bet. The game runs on Provably Fair technology, so every result is verifiable and completely unbiased.
Bonuses and Promotions
Important questions about bonuses and offers
All information about the welcome bonus, wagering, and the VIP program.
sixe6 offers new members a 100% first-deposit bonus of up to ৳8,000. This means if you deposit ৳8,000 for the first time, you can start playing with a total of ৳16,000. To claim the bonus, use the designated promo code (if applicable) or select the bonus option during registration.
The wagering requirement for the sixe6 welcome bonus is 10x. This means you need to bet 10 times the bonus amount before the bonus is released and you can withdraw your winnings. For example, if you receive a ৳2,000 bonus, you need to place ৳20,000 in bets. This is one of the lowest requirements in the industry.
The sixe6 VIP program has three tiers — Bronze, Silver, and Gold. You can move up through the tiers by playing regularly. Bronze offers weekly cashback of up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%. Higher tiers also come with personal support and special offers.
Bonuses can generally be used in the games or sections specified in the bonus terms. Detailed terms for the welcome bonus are listed on the promotions page. Whether a bonus can be used for cricket betting depends on the terms of the specific offer. Contact live chat for accurate information.
Yes, most bonuses have a set validity period within which the wagering must be completed. The expiry and other terms are clearly stated with each offer. If wagering is not completed on time, the bonus balance may be cancelled. So read all the terms carefully before accepting a bonus.
Safety and Responsible Gaming
Safety and responsible play
Important questions about your data security, account safety, and healthy gaming habits.
sixe6 uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold to third parties. See our privacy policy for full details. Always use the official URL to ensure a secure connection.
sixe6 strictly refrains from serving anyone under 21 years of age. Only those aged 21 or above may open an account and play games. This rule is mandatory for everyone, and providing false information during verification will result in account termination.
sixe6 believes in responsible gaming. You can set deposit limits, session limits, or a temporary account break yourself. If you feel gaming is getting out of your control, use the self-exclusion option. Our support team is always ready to help with this.
Self-exclusion is a feature that lets you block yourself from logging in or playing for a set period of time. To activate it, make a request through account settings or live chat. While self-exclusion is active, no promotional communications will be sent to you during that period.
sixe6's customer support is active 24 hours a day, 7 days a week. Live chat is conducted entirely in Bengali, so there is no language barrier. For any questions, issues, or suggestions, click the live chat button on the site or email [email protected].
sixe6 takes every player's complaint seriously. You can raise any complaint directly in live chat or send a detailed email to [email protected]. After receiving your complaint, our team will get in touch within a set timeframe and work toward a resolution. Maintaining a fair environment is our commitment.
Still have questions?
Our support team is by your side in Bengali, 24/7. Reach us via live chat or send an email — you will get a quick resolution.
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